Terms & privacy

Your privacy and security are important and that is why we continue to provide a secure checkout zone. Once you pass through the checkout and accept these terms, please note the gold padlock on your screen - this reflects a secure checkout zone.

Privacy

The information provided by you is for our use and only so that your order can proceed or for you to receive e-newsletters if you have selected to do so. Your information will not be passed on to any other parties without your authority. Your personal information is treated as confidential at all times. Only designated staff at Wesley Nutrition Centre's office has access to your information and they will protect your details. We are doing what we can to protect your privacy and security. The Australian Government has strict Privacy Guidelines and we abide by these.

Your security is equally important and that is why we provide a secure checkout zone.

Security and online ordering

When you proceed through the checkout, you enter the secure area of the website. The information entered by you will be encrypted (scrambled) and securely delivered to FoodTalk's main computer.

We are doing all we can to provide a safe and secure environment in which to do Internet shopping, and so use a secure socket through which to safeguard your order.

Terms

Once your order is received, you will receive a confirmation email. We aim to process your order within 3-4 working days.

We accept orders from throughout the world, so we cannot give you an estimated delivery time - it really depends on where you live! You are welcome to contact us if you think the order is slow to arrive and we will be able to tell you the dispatch date.

Australian orders are sent parcel post or standard mail. If you need insurance or faster delivery by express post, please contact us for a quote. Insurance is not included. If you want this, please make a note on your order.

International orders are sent airmail or, if you choose and this is available, by International seamail (much slower, much cheaper).

We check and package your order to protect it during delivery and Australia Post is usually excellent and takes great care with parcels. But on the very rare occasion, parcels have been damaged in transit. If this happens, please go to your local Australia Post outlet and take the unopened damaged parcel, invoice and full packaging with you. They will get you to complete some paperwork and refund you for the damaged goods.

Please note, we do not accept returns or refund goods that have been opened/used. Returns must be made in original protective packaging.

Thank you for reading this section. Please go back and select your delivery/postal options so that your order can be processed.